The Graceful Grit Creations Store
At The Graceful Grit Creations Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following refund and returns policy to ensure a smooth and hassle-free experience.
Returns-
Eligibility for Returns:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain types of goods are exempt from being returned, including perishable items, custom products, and personal care items.
Return Period:
You have 7 days from the date of purchase to return your item. If 7 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Return Process:
To initiate a return, please contact us with your order number and the reason for your return. Once your return request is approved, we will provide you with instructions on how to send your item back to us.
Refunds-
Refund Eligibility:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to your original method of payment.
Partial Refunds:
Partial refunds may be granted in certain situations, such as items that are returned with signs of use, damage, or missing parts not due to our error.
Refund Processing Time:
Refunds are typically processed within 5-10 business days after we receive and inspect your return. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Exchanges-
Exchange Eligibility:
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us with your order number and details of the defect or damage.
Exchange Process:
Once your exchange request is approved, we will provide you with instructions on how to send your defective or damaged item back to us. We will then send you a replacement item at no additional cost.
Shipping-
Return Shipping Costs:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Lost or Damaged Returns:
We recommend using a trackable shipping service or purchasing shipping insurance for returns. We do not guarantee that we will receive your returned item, and we are not responsible for items that are lost or damaged during return shipping.
Contact Us-
If you have any questions or concerns about our Refund and Returns Policy, please contact us